Article: Star Trek Online: Broken Mission, Terrible Support
Written By: Mike Nudd
Date: 28 Apr 2010

So here I am still desperately trying to accumulate enough skill points for my Federation character to reach the rank of Lieutenant Commander. (Don't laugh - I only have enough time for 1 or 2 hours of gameplay a week.)

Admiral Quinn has always been my favourite source of missions, and so when he offered me the chance to visit the Pi Canis Sector Block to participate in 'Task Force Hippocrates' I jumped at the chance.

To begin with, things went fairly smoothly. The first few space-based patrols were no picnic, but my trusty ship with Mk II phasers and torpedoes managed just fine. The problems began when I had to go down to the surface of Xarantine to deal with some pesky Klingon raiders.

The combat was pretty tough, and on several occaisions my away team was badly outnumbered and reduced to smears on the rocky alien ground. I finally overcome the odds though to kill every Klingon in sight. Strangely though, the mission does not resolve.

Eventually I work out what is wrong. There are some more Klingons which I haven't killed yet. The only problem is that they have been spawned on a distant part of the map which I'm not allowed to walk onto. They are also just out of range, so I can't even aggro them to come closer.

Since there doesn't appear to be any way I can fix this problem, I decide to raise a ticket with Cryptic's GM team. I get a response within a couple of hours, which is nice, but the advice given is annoying to say the least.

Basically the only options I am given is to a) log out of the mission instance and try again later, or b) drop the mission entirely and go do something else. There's no discussion about the hour of my life I wasted getting this far through the mission arc, the buffs I used up fighting Klingons, or the skill points I would throw away by telling Admiral Quinn to go fish.

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Ouch. Harsh words. I'd like to see a review of Season 1.2 when it comes around. It was supposed to show up recently, but they've pushed it back to June.
Posted by Heath on 21 May 2010 23:44
For starters, you zone out wait 15 minutes and zone back in. It resets all spawn points.

Secondly, like E.burns stated you dont have to kill them all.

Thirdly - GM's do NOT have the power to move npc's, add items and so on. And actually MOST mmo's dont give their normal GameMasters (Customer Support) that power. They leave it in the hands of lead CS team members, or development. And even then, in most cases the dev team has the power only internally or on a test server (such as the case here since QA can also do debug commands on tribble but not on holodeck). They can only shove players a few steps back or shove them out of the instance. Developers are the only ones with the power to move npc's and that's only done internally using internal developer commands.

(Yes i know i'm late on the response but i was bored hehe)
Posted by Paul on 16 May 2010 13:37
I think I know the mission you're talking about, I've done it on 3 toons. You're supposed to make your way up the hill killing groups of Klingons as you go, defending the Vulcans who are bringing an antidote. I also know the unreachable groups you're talking about, they're at the base of the hill to the right as you go up. They are not needed to compelte the mission. I submitted a ticket as well but just because I wanted to sport kill them and was frustrated I couldn't reach them. If you're mission was bugged it was because you didn't hit one of the invisable "checkpoints" as you go up the hill. Still an issue, just not the one you thought...
Posted by John on 1 May 2010 17:27
Wow, I can't believe you'd be shocked by bugginess in STO and overall shitty support from Cryptic.
Posted by TheIncredibleGox on 29 April 2010 21:01
do the exploration quests. 3-6 of them give you 75-150 appropriate level badges and no less than a level of experience. You could level to rear admiral 5 using only genesis content. It's a great filler.
Posted by John on 28 April 2010 21:09
The mission is not, in fact, a kill-all mission. You have to clear the pathway and the two courtyards, all of which have characters that can easily be found and attacked. There are indeed more Klingons out in the hinterlands, and some of them are behind areas that can't be reached, and yes it's something they need to fix. However, you do not in fact need to kill them to complete the mission.

If you haven't gone back and retried, go ahead and do so, staying more or less on the pathway and making certain that you clear all the enemies off of the last courtyard so the Vulcans can safely beam in and start treating the plague.

Sorry the GMs haven't gotten back to you. That does indeed suck.
Posted by E. Burns on 28 April 2010 15:13

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